![]() ![]() If found to have a fault you will be offered a refund or an exchange. Faulty goods must be sent back to Superior lighting for inspection, the customer is responsible for any return carriage. Notification of faulty goods must be sent to us by e-mail: A telephone call is not sufficient. Superior lighting cannot accept responsibility after this period. If the shortages or damages are reported after the 14 days replacement parts will be chargeable. Notification of any shortages or damages must be notified to us within 14 days after delivery of your order by e-mail: A telephone call is not sufficient. Superior lighting reserve the right to charge a 25% re-stocking fee if the request to return the goods is outside the 14-day period. The total order amount including the original delivery cost will be paid within 30 days of our receiving the goods. ![]() The customer is responsible for the loss or damage when returning the goods, so please pack the good well and you should take out enough insurance to cover the value. For unwanted items the customer is responsible for any return carriage. Please note - if you require an exchange, outbound carriage charges will apply. Proof of purchase is needed for all returns. You must notify us in writing by email: a telephone call is not sufficient. Superior lighting offers a 60-day returns policy starting the day after delivery of your order, providing the goods have not been installed, assembled or modified and are still in as new condition in the original packaging with all accessories that were sent with them. Once your payment is complete, you will be emailed a receipt for this transaction. When you use Shopify gateway, your financial information is not shared with the merchant. Shopify gateway protects your financial information with industry-leading security and fraud prevention systems. Payments can be made via Shopify gateway using major credit/debit cards. Full payment for all orders will be taken when the order is placed. ![]()
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